Supported file types and sizes

PixVenu accepts the common image and video formats phones and cameras produce today. The upload dialog filters the device's file picker to just these types so guests can't accidentally pick something unsupported.

Photos

Maximum: 25 MB per photo. Modern phone snaps land well under this — a typical iPhone or Android shot is 2–5 MB, even at the highest quality setting. The cap exists to protect against accidental uploads of RAW exports from professional camera apps, which can be 40–80 MB each. If a guest needs to share a RAW file, ask them to export a JPEG copy first; their photo app can do that in two taps.

Videos

Video needs a paid plan. Video uploads require Essential or higher — free galleries are photos-only, up to 30 photos. Upgrade to accept the formats below; see Free vs paid galleries.

Maximum: 250 MB per video. That's roughly 5–10 minutes of 1080p phone video, or 2–4 minutes of 4K. Most event clips — toasts, first dances, candle-blow-out moments — sit well inside the cap. If a guest has a longer recording, ask them to trim it in their phone's photo app before uploading; iOS Photos and Google Photos both have a built-in trim tool that takes seconds.

Before the upload starts

The upload dialog adds up the staged batch as files are selected and shows a clear warning BEFORE the upload starts if any file is over its cap. Guests don't have to wait for a failed upload to learn something didn't fit — the dialog highlights which file is the problem and by how much. Combined with the per-batch limits (max 100 files or 4 GB per submit), guests get visibility into what'll succeed before they tap Upload.

What we don't support

Some formats deliberately aren't on the list:

• RAW (.cr2, .nef, .arw, .dng) — RAW files are huge (40–80 MB each, often more) and need pro photo tools to view. We expect a JPEG export instead.
• HEVC standalone (.hevc) — the codec lives inside MP4/MOV containers, not as a standalone file extension. Phones don't produce .hevc files directly.
• MPEG (.mpeg, .mpg), AVI, WMV, MKV — older or niche containers that phones don't write. If you need to upload one, convert it to MP4 first — every phone and most desktop tools export MP4.

If a guest has a file in one of these unsupported formats, the picker simply won't offer it as a selectable option — they won't be able to upload it and then have it rejected.