Can't sign in? How to recover your account

If you can't sign in to your PixVenu account, the fix is almost always one of a small number of common scenarios. Work through these in order.

Check which email address you used. PixVenu accounts are scoped to one email address. If you have multiple inboxes (work, personal, shared family), check whichever one received the original account confirmation email. Searching all your inboxes for "PixVenu" usually surfaces the right address.

Reset your password. If you don't remember your password or it's stopped working:

1. Go to the sign-in page.
2. Click Forgot password? below the password field.
3. Enter the email on your account.
4. Check your inbox for a password-reset email — it'll arrive within a minute or two.
5. Click the link in the email. You'll land on a page to set a new password.

If the email doesn't arrive within five minutes, check your spam or promotions folder before retrying. Mail providers sometimes filter automated security emails into less-visible folders.

You signed up with Google — now password sign-in fails. PixVenu supports two sign-in methods: email + password, and "Continue with Google." Accounts are scoped per method.

• If you originally signed up by clicking "Continue with Google" at the sign-up screen, password sign-in won't work for that account. Use the Continue with Google button on the sign-in page instead.
• If you originally signed up with email + password and never linked Google, the Google button creates a new (empty) account rather than signing you into the existing one. Use the password flow with your registered email.

You can link a second sign-in method to an existing account from /home/settings once you're signed in via either method.

Your email isn't confirmed yet. If you signed up recently and haven't yet clicked the confirmation link, sign-in will be blocked until you do. Search your inbox for "PixVenu" — the confirmation email is sent right after sign-up. Click the link and you'll be able to sign in normally afterwards.

Your account is temporarily locked after too many attempts. Supabase, which handles PixVenu's authentication, rate-limits sign-in attempts after a small number of failures to protect against brute-force attacks. The lock clears on its own within a few minutes. If you're still locked out after waiting, the password-reset flow above always works regardless of the lock state — it issues a new credential rather than retrying the old one.

Multi-factor authentication. If you set up 2FA (TOTP, recovery codes), sign-in goes through one extra step where the app asks for your 6-digit code from your authenticator app. If you've lost access to the authenticator app, the recovery codes you saved at MFA setup will get you back in. If you also lost the recovery codes, contact us — we can disable MFA on your account after verifying your identity.

Still stuck? Get in touch with the email address on your account. We can look up the account state on our side, send a fresh reset link, or unlock the account if it's still in a security lockout.